Why We Make Customer Satisfaction a Priority

Custom BioGenic Systems has been in business since 1987. With over 30 years in the biotechnology and cryogenic industries, we understand how vital a role customer-business relationships play (not only in our success, but yours as well). Our products are designed to help others–the cryogenic preservation of samples has roots in numerous medical applications; IVF, blood and tissue preservation, scientific research, etc,. The better our relationship with our customers, the better we are able to help those who need it.

Simply put, if you’re happy, we’re happy.

A business is only as big as its customer base, and customer satisfaction isn’t the most concrete variable to measure. So how can you let us know what we need to do better? There are a few ways:

  1. Contact Us Via Our Website

If you go to our website (www.custombiogenics.com) and scroll down to the bottom, you will see a little section of information labeled “contact us”. Here you will find links to our company email, phone number, fax machine, and our address. This is one of the easiest ways to let us know about any issues you may have, ask us to answer questions, or make business inquiries!

2. Social Media

In today’s technology-driven world, social media has a powerful influence over just about everything. Information can be shared and found in an instant from all over the globe, which comes with its own unique set of pros and cons. In regards to customer satisfaction, social media provides a convenient network of contacts and news to bring customers and businesses closer together.

Our social media platforms include Facebook, Linkedin, Instagram, and Twitter. At the bottom of this blog’s homepage are social media widgets that will lead you directly to our pages.

Contacting us via social media is a convenient way to interact with us. We are active on those accounts every day, and will respond to your comments and questions within 24-48 hours! Following our social media accounts is also the best way to learn about company news, upcoming events, and exciting business updates.

3. Contact Us Via Our Blog

This blog is another easy, internet-driven platform from which you can contact us. Comment on our posts, email our sales department, or email our blog coordinator.

Our Product Spotlights provide information about the numerous cryogenic equipment and accessories we offer, and our Meet the Team posts let you get to know our employees. Feel free to leave comments on any post for which you would like more information, and we will respond within one to three days.

Think we could do better? Drop a comment and let us know what you like, what you don’t, and what we need to work on!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s